Dokumenty

Komunikat w sprawie zmiany regulaminów świadczenia usług telekomunikacyjnych – obowiązywanie zmian od 25.09.2023

Komunikat w sprawie zmiany regulaminu promocji “Odbierz rabat na 50 złotych” – obowiązywanie zmian od 01.06.2023

Komunikat w sprawie zmian cennika usług dodatkowych oraz cennika usług komórkowych przedpłaconych – obowiązywanie zmian od 15.07.2023

Komunikat zmiany dotyczące świadczenia usług roamingu w Unii Europejskiej, Norwegii, Islandii i Liechtensteinie – obowiązywanie zmian od 15.05.2023

Komunikat w sprawie cennika usług dodatkowych – obowiązywanie zmian od 03.04.2023

Komunikat w sprawie zmian cennika usług przedpłaconych komórkowych – obowiązywanie zmian od 03.04.2023

Komunikat w sprawie zmian cen za usługi w roamingu w Unii Europejskiej – obowiązywanie zmian od 01.01.2023

Komunikat w sprawie zmian w Prawie Telekomunikacyjnym – obowiązywanie od 21.12.2020

Komunikat w sprawie zmian w zakresie zwrotu środków dla klientów prepaid – obowiązywanie zmian od 10.12.2020

Komunikat w sprawie zmian Cennika Usług Przedpłaconych Komórkowych lajt mobile – obowiązywanie zmian od 26.06.2020

Komunikat w sprawie wprowadzenia nowych przepisów Ochrony Danych Osobowych – obowiązuje od 25.05.2018

Kodeks Przetwarzania Danych Osobowych zgodnie z RODO przez Telestrada S.A. – obowiązuje od 25.05.2018

Polityka Prywatności i Cookie – obowiązuje od 25.05.2018

Lista Serwisów i Domen Internetowych – obowiązuje od 25.05.2018

Cennik Usług Dodatkowych – obowiązuje od 15.07.2023

Zasady Polityki Uczciwego Korzystania – obowiązuje od 15.05.2023 do 14.07.2023 r.

Limit roamingowy na transmisję danych w Strefie 1 – obowiązuje od 15.05.2023

Partnerzy Roamingowi – partnerzy roamingowi firmy Polkomtel, którzy realizują usługi telekomunikacyjne poza granicami Polski dla abonentów lajt mobile – obowiązywanie od 15.10.2020

Cennik i regulaminy ofert specjalnych - klient indywidualny

Regulamin promocji “Promocyjny pakiet 100 GB” – obowiązuje od 23.06.2023 r.

Cennik Usług Dodatkowych – obowiązuje od 15.07.2023

Cennik i Regulamin Oferty Specjalnej „Lajtowy abonament” – obowiązuje od 07.03.2023 r.

Regulamin Dodatkowe Pakiety Roamingowe w Abonamencie – obowiązuje od 19.09.2022

Cennik i regulaminy ofert specjalnych - klient biznesowy

Cennik Usług Dodatkowych – obowiązuje od 15.07.2023

Cennik i regulamin oferty specjalnej “lajtBIZNES – OFERTA DLA FIRM” – obowiązuje od 07.03.2023

Regulamin Dodatkowe Pakiety Roamingowe w Abonamencie Biznes – obowiązuje od 19.09.2022

Regulamin Dodatkowe Pakiety Internetowe Biznes – obowiązuje od 01.07.2020

Regulamin Promocji “Szkolny Gadżet” – obowiązuje od 30.08.2023

Regulamin Świadczenia Usług Telekomunikacyjnych – obowiązuje od 25.09.2023

Regulamin promocji “Odbierz rabat na 50 zł” – obowiązuje od 01.06.2023

Regulamin promocji “Taniej do Wielkiej Brytanii” – obowiązuje od 03.04.2023

Regulamin promocji “Pakiety komórkowe w usłudze na kartę lajt mobile” – obowiązuje od 03.04.2023

Regulamin promocji – usługa „WiFi Calling” – obowiązuje od 15.03.2023

Regulamin promocji „Odbierz rabat na 12 miesięcy do oferty Numer 1!” – obowiązuje od 03.11.2022

Regulamin Dodatkowe Pakiety Roamingowe Biznes – obowiązuje od 19.09.2022

Regulamin Dodatkowe Pakiety Roamingowe – obowiązuje od 19.09.2022

Regulamin Promocji „Odbierz rabat na 3 miesiące” – obowiązuje od 28.07.2022

Regulamin Świadczenia Usług Telekomunikacyjnych – obowiązuje od 21.12.2020

Regulamin przenoszenia numeru przy zmianie dostawcy usług telekomunikacyjnych – obowiązuje od 10.12.2021

Regulamin Serwisu Internetowego lajt mobile (Panelu Klienta)- obowiązuje od 10.12.2021

Regulamin Sklepu Internetowego – obowiązuje od 16.09.2022

Regulamin Świadczenia Usługi Stałego Dostępu do Internetu – obowiązuje od 13.03.2016

Regulamin przesyłania faktur drogą elektroniczną – obowiązuje od 11.01.2018

Regulamin Dodatkowe Pakiety Internetowe – obowiązuje od 10.12.2021

Regulamin „Nadpłaty/Błędnej wpłaty” – obowiązuje od 10.12.2021

Cennik, regulaminy, dokumenty dla usług na kartę

Regulamin Świadczenia Usług Przedpłaconych lajt mobile – obowiązuje od 25.09.2023

Formularz rejestracyjny usługi na kartę lajt mobile (klient indywidualny) – rejestracja użytkownika celem realizacji jego uprawnień wynikających z Prawa Telekomunikacyjnego – obowiązuje od 02.06.2023

Formularz rejestracyjny usługi na kartę lajt mobile (klient biznesowy) – rejestracja użytkownika celem realizacji jego uprawnień wynikających z Prawa Telekomunikacyjnego – obowiązuje od 02.06.2023

Regulamin Promocji “Pakiety komórkowe w usłudze na kartę lajt mobile” – obowiązuje od 03.04.2023

Cennik usług przedpłaconych komórkowych – obowiązuje od 15.07.2023

Regulamin promocji 5 zł na start – obowiązywanie od 18.03.2022

Regulamin Świadczenia Usług Przedpłaconych lajt mobile – obowiązuje od 25.05.2018

Regulamin Promocji „Zarejestruj numer online”- obowiązuje od 10.12.2021

Regulamin Doładowań – obowiązuje od 10.12.2021

Regulamin Dodatkowe Pakiety Internetowe Prepaid- obowiązuje od 10.12.2021

Oświadczenia o odstąpieniu od Umowy dla jednoosobowych działalności gospodarczych – obowiązuje od 06.12.2022

Oświadczenie o rezygnacji z usług telekomunikacyjnych – obowiązuje od 10.11.2022

Wniosek o przeniesieniu numeru dla usługi telefonicznej – obowiązuje od 10.12.2021

Oświadczenie o odstąpieniu od Umowy – obowiązuje od 10.12.2021

Cesja – wniosek o przekazanie usług abonamentowych – obowiązuje od 05.06.2023

Cesja – wniosek o przekazanie usług na kartę – obowiązuje od 05.06.2023

Wzór Umowy o Świadczenie Usług Telekomunikacyjnych – Klient biznesowy

Wzór Umowy o Świadczenie Usług Telekomunikacyjnych – Klient indywidualny

Wykaz numerów alarmowych

Wniosek o zwrot środków z usług prepaid – obowiązuje od 17.03.2022

Wniosek o wyrejestrowanie numeru – obowiązuje od 10.12.2021

Zgoda na obciążenie rachunku – obowiązuje od 12.09.2018

Zgoda na wysyłanie e-faktur – obowiązuje od 10.12.2021

Pełnomocnictwo Telestrada S.A. – obowiązuje od 10.12.2021

Wniosek o Aktywację Oferty Specjalnej „Migracja na Prepaid” – Wzór – obowiązuje od 25.05.2018

Upoważnienie do sprawdzenia wiarygodności płatniczej w KRD – obowiązuje od 10.12.2021

Wycofanie zgody na e-fakturę – obowiązuje od 10.12.2021

Wzór Umowy o Świadczenie Usług Telekomunikacyjnych – Klient indywidualny

Wzór Umowy o Świadczenie Usług Telekomunikacyjnych – Klient biznesowy

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